What Does Xcel Energy Offer?

Xcel Energy is a major US energy company that provides electricity and natural gas services to millions of residential, commercial, and industrial customers across 8 western and midwestern states. Headquartered in Minneapolis, Minnesota, Xcel Energy operates through four main subsidiaries: Northern States Power Company-Minnesota, Northern States Power Company-Wisconsin, Public Service Company of Colorado, and Southwestern Public Service Company.

With over 3.6 million electric customers and 2 million natural gas customers, Xcel Energy is focused on providing safe, reliable, and affordable energy while leading the transition to clean energy sources. As the top wind energy provider in the country, Xcel Energy has set ambitious goals to reduce carbon emissions and develop renewable energy projects across its service territories. Beyond electricity and gas, Xcel Energy also offers a range of energy efficiency programs, tools, and rebates to help customers save energy and money.

Table of Contents

Electricity

Xcel Energy provides reliable electricity to homes and businesses across multiple states. They offer a variety of electricity plans to meet different needs and budgets.

Types of Electricity Plans

Xcel Energy has standard electricity plans that offer stable, fixed rates. They also have time-of-use plans that charge lower rates during off-peak hours. For solar customers, Xcel has net metering plans that provide bill credits for excess energy fed into the grid. Customers can also opt for renewable energy plans that source electricity from solar and wind farms.

Renewable Energy Options

Xcel Energy generates electricity from renewable sources like wind, solar and hydropower. Customers can choose plans that get 50% to 100% of their power from renewables. Xcel also operates several wind farms and solar gardens that customers can subscribe to in order to receive credits on their bills. As one of the largest wind energy providers in the nation, Xcel is committed to increasing renewable energy and providing green energy choices.

Natural Gas

Xcel Energy provides natural gas service to over 1.2 million customers across 8 states. They offer competitive rates and flexible plans to meet your home or business energy needs.

For residential customers, Xcel Energy offers the Standard Gas Rate plan which has a monthly basic service fee and a fixed per-therm rate for the natural gas you use. They also offer a Budget Billing plan that averages out your natural gas costs over the year into more predictable monthly payments.

For business customers, Xcel Energy has several rate options including the standard small commercial rate, interruptible service rates for large businesses, and special rates for businesses like hospitals, schools, and agriculture. They can help you evaluate your options and choose the best natural gas plan for your business.

Xcel Energy offers competitive natural gas prices with no hidden fees. You can easily find your current rate information and compare pricing plans by zip code on their website. If you have any questions about your natural gas service, you can contact their customer service department for assistance.

Energy Efficiency Programs

Xcel Energy offers numerous rebates and incentives to help customers improve their home’s energy efficiency. These programs aim to reduce energy use and costs while also being environmentally friendly.

For appliances, rebates are available for ENERGY STAR certified refrigerators, clothes washers, room air conditioners, and more. Customers can save up to $75 on a new ENERGY STAR refrigerator and up to $100 on a clothes washer. There are also lighting rebates, including discounts on LED bulbs and fixtures.

Xcel also provides rebates for home improvements like adding insulation and air sealing. Customers can receive up to $600 back for installing proper insulation levels in their home. Air sealing and duct sealing rebates are also available to reduce leaks and improve HVAC efficiency. Smart thermostats that optimize heating and cooling cycles can be purchased at a discount as well.

To qualify for rebates, customers must be Xcel Energy electric customers and submit the proper applications along with receipts. Rebates and available discounts vary based on location. Xcel Energy’s website provides full details, requirements, and online application forms for all energy efficiency programs and incentives.

Business Services

Xcel Energy offers a wide range of products and services tailored to meet the energy needs of businesses. They provide reliable electricity and natural gas to power businesses of all sizes and across industries.

Some of the key business services and products offered by Xcel Energy include:

Electricity rates and plans – Xcel Energy offers competitive electricity rates and flexible rate options like time-of-use pricing for businesses.
Natural gas rates – Businesses can choose from fixed or variable natural gas rates depending on their needs. Xcel Energy offers price protection programs as well.
Energy efficiency programs – Xcel Energy provides incentives and rebates to help businesses install energy efficient lighting, HVAC systems, appliances and more. This helps reduce energy costs.

Renewable energy options – Businesses can opt for wind or solar energy to power their operations through Xcel Energy’s renewable energy programs.
Dedicated account representatives – Large business customers are assigned account representatives to help customize energy solutions.
Online energy analytics – Businesses can access online tools to analyze their energy usage patterns and costs to better manage energy budgets.

In addition to reliable energy services, Xcel Energy also provides expertise and guidance to help businesses maximize energy efficiency, reduce environmental impact, and improve bottom lines.

Home Services & Products

Xcel Energy provides a variety of services and products to help homeowners manage their energy usage and costs. This includes services related to heating, cooling, plumbing, and other home systems.

For heating and cooling, Xcel Energy offers furnace tune-ups, AC checkups, thermostat installation, duct sealing, and other HVAC services. Trained technicians can inspect your home’s systems, perform maintenance, and recommend upgrades for improved efficiency and comfort. Installation and repair services are also available.

For plumbing, Xcel Energy provides services like leak detection, pipe repair, water heater installation, drain cleaning, and more. Technicians can address any plumbing issues in bathrooms, kitchens, and utility rooms.

Xcel Energy also offers products like high-efficiency furnaces, air conditioners, water heaters, thermostats, and insulation. Customers can purchase these items directly and may qualify for rebates. Products are designed to save energy, reduce costs, and provide other benefits.

In addition, Xcel Energy has appliance recycling and other sustainable services. Qualified technicians responsibly recycle old refrigerators, freezers, room ACs and dehumidifiers. The company also collects compact fluorescent light bulbs (CFLs) for recycling.

By utilizing Xcel Energy’s home services and products, customers can maintain their homes, reduce energy waste, improve efficiency, and save money over time while receiving quality workmanship.

Solar Energy

Xcel Energy offers several solar energy programs for residential and business customers in the states it serves. These programs allow customers to generate their own renewable solar energy and receive bill credits.

For homeowners, Xcel Energy offers solar panel installation through approved contractors. Customers who install solar panels can enroll in net metering programs and receive bill credits for excess energy sent back to the grid. There are also lease and purchase options available.

Xcel operates a community solar garden program that allows customers to subscribe to a shared solar array if they cannot install panels on their own property. Subscribers receive bill credits based on the energy produced by their portion of the solar garden. This provides an accessible solar option for renters and other customers.

The Solar*Rewards program offers financial incentives for installing solar panels on homes or businesses. Customers receive an upfront rebate along with production-based incentives for the first 10 years of operation. There are higher incentive rates available for low-income subscribers.

Wind Energy

Xcel Energy is committed to increasing its renewable energy sources, and wind power plays a major role. The company operates wind farms and purchases wind energy to provide clean, emissions-free electricity to homes and businesses.

Some key points about Xcel Energy’s wind offerings:

Owns and operates multiple utility-scale wind farms across its service territories, with over 3,500 megawatts of wind energy capacity.
Purchases wind energy from third-party owned wind projects through power purchase agreements.

Offers customers green energy options to purchase electricity generated from wind farms.
Plans to expand wind capacity and increase the percentage of electricity generated from wind.
Wind power helps diversify Xcel’s generation mix and reduce reliance on fossil fuels.

With abundant wind resources across its service areas, Xcel Energy is expanding wind projects to cost-effectively provide renewable, emissions-free power to homes and businesses. Wind energy is a key part of Xcel’s clean energy strategy.

Safety Information

Staying safe is a top priority for Xcel Energy customers. This section provides gas and electrical safety tips to help avoid hazards in and around your home.

Gas Safety Tips

Natural gas is an efficient and reliable fuel source for heating, hot water, cooking and more. But like any form of energy, it must be handled responsibly. Here are some natural gas safety tips:

Install carbon monoxide detectors on every level of your home to alert you of potential gas leaks.
Look, listen and smell – check for signs of leaking gas like a rotten egg odor, unusual sounds or dead vegetation.
Never store flammable products like gasoline near natural gas appliances.

Keep the area around your natural gas meter clear of debris and obstacles.
Never attempt to locate the source of a leak yourself – leave it to the professionals.

If you suspect a natural gas leak, exit the area immediately and call 911 and Xcel Energy. Never assume someone else will report the leak.

Electrical Safety Tips

Electricity powers many modern conveniences. But mishandling electrical equipment can lead to dangerous shocks or fire hazards. Follow these tips to stay safe:

Avoid overloading outlets – check wattage ratings and use surge protectors.
Inspect electrical cords for damage – don’t use frayed or cracked cords.

Keep cords and appliances away from water to prevent shocks.
Plug major appliances like refrigerators directly into the wall outlet.
Only use appliances as intended – don’t bypass safety features.

If you experience repeated blown fuses, flickering lights or shocks, contact a licensed electrician immediately. Stay aware of potential electrical hazards in your home.

Contact Information

Xcel Energy offers multiple ways for customers to get in touch with customer support and access services. Here are the main ways to contact Xcel Energy for assistance:

Phone – Call 1-800-895-4999 to speak with an Xcel Energy customer service agent. Agents are available 24/7 to help with billing questions, start/stop service requests, and report outages or emergencies.
Online – Customers can contact Xcel Energy through their online contact form at www.xcelenergy.com/contact_us. This is a good option for general inquiries, complaints, and non-urgent requests.

Mobile App – The Xcel Energy mobile app allows customers to report outages, pay bills, view usage, and access other services directly from their smartphone.
In Person – Customers can visit local Xcel Energy payment centers and offices to make payments, get assistance, and conduct other business in person during business hours.
Mail – Customers can mail written correspondence and payments to Xcel Energy headquarters at: Xcel Energy, 414 Nicollet Mall, Minneapolis, MN 55401.

Xcel Energy aims to provide exceptional customer service through all contact channels. Customers with questions or requests should choose the contact method that is most convenient for their needs.